Message Management

With the message service, you can view the messages received by your experts, you can track whether experts respond to these messages and when and how your experts respond.

User: The user who sent the message 

Expert : Expert Name 

Date: When the message was sent 

Message: Message content text 

Category: Category to which the message belongs 

Appendices: The file (image or text) sent with the message can also be 

Process:

    Used to hide message from user

It contains the information that was answered by the expert and on      what date it was answered

     Symbols that the message has been read by the expert

• Related Articles

• Message Filtering

  With message filtering, you can view the messages received by your experts, and you can track whether your experts respond to these messages, and when and how they respond. All: Displays all messages that occur through your platform Choose Date: ...

• Message Details

  (Agent) name is clicked to view the details of incoming messages. Date Range: The field where the date range we want to be reported is specified. Agent: Advisor-based individual reporting. User: When a specific username is entered, it is created an ...

• Message Detail Reports

  This section includes message service reports with date and expert breakdown. Date Range: The field where the date range we want to be reported is specified. Agent: Advisor-based individual reporting. User: User-based individual reporting. Agent: ...

• Campaign Management

  You can make various campaigns for existing users or new members on your platform.In these campaigns, you can create a % discount or a gift credit. In order for the created campaigns to be active, the notch next to “Active” must be selected. In order ...

• Notification Management

  You can edit, delete or unpublish your notifications from this area. It is used to make notifications active and inactive. It is used for editing and deletion.