Message Filtering

With message filtering, you can view the messages received by your experts, and you can track whether your experts respond to these messages, and when and how they respond.

All: Displays all messages that occur through your platform

Choose Date: Search by message sending date

Date Range : Displays messages within the date range you specify

User: User based search

Show all: Display all messages

Messages with replies: Show only replied messages

Messages without replies: Show only unanswered messages.

• Related Articles

• Message Management

  With the message service, you can view the messages received by your experts, you can track whether experts respond to these messages and when and how your experts respond. User: The user who sent the message Expert : Expert Name Date: When the ...

• Message Details

  (Agent) name is clicked to view the details of incoming messages. Date Range: The field where the date range we want to be reported is specified. Agent: Advisor-based individual reporting. User: When a specific username is entered, it is created an ...

• Message Detail Reports

  This section includes message service reports with date and expert breakdown. Date Range: The field where the date range we want to be reported is specified. Agent: Advisor-based individual reporting. User: User-based individual reporting. Agent: ...

• Filter Comments

  With filtering, you can see all posted or unpublished saved comments. Arrangement All: you can search among all the comments registired in the system Choose Date : You can search within a date range that you specify Search User Name: Search with the ...

• Messages

  This section includes message service reports with date and expert breakdown. Date Range: The field where the date range we want to be reported is specified. Agent: Advisor-based individual reporting. User: When a specific username is entered, it is ...