How Can I View the Report of My Messages?

You can view the report of the messages exchanged with your users through your platform from your admin panel.

1. Log in to your admin panel. From the left menu, follow the steps: Reporting and Reports -> Messages.
   

1. On the page that opens, you can filter to access the reports of your messages.
2. To view the details of received messages, click on the expert's name.
   

Filtering Options:

• Date Range: The date range for which you want the report to be generated.
• Expert: Individual reporting based on the consultant.
• Customer: Individual reporting based on the user.
• Expert: Information about the expert who participated in the messaging.
• Total: Total number of messages.
• Credits: The total cost of messages (in credits).
• Average Response Time: The time taken by the expert to respond to messages.
  

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